Easing term. During the easing of the quarantine, which contemplates a term of seven days starting from 15 June 2020, banking entities will offer customer service between 9 am and 1 pm Venezuela time.Containment and mitigation of technological frauds.Attention and resolution of frauds and complaints.Attention to physical and technological failures.Technological and infrastructural support to give continuity to critical technology projects, especially those in electronic banking and payment methods.Granting of credits for the country’s productive sector, especially those referred to the Sole National Productive Portfolio.Other guarantees. During the suspension period, banking institutions must also guarantee:.Customer service guarantee. To guarantee customer service during this time, banking institutions must provide the attendance of essential workers to ensure the performance of ATMs, Internet banking and electronic payment services, among others.Suspension term. From Monday 8 June onwards, activities are suspended for seven days following the National Executive’s statements.
Banco ctivo full#
Under Notice SIB-DSB-CJ-OD-02415 of 15 March 2020 1, the Office of the Superintendent of Banking Sector Institutions (SUDEBAN) issued the Notice SIB-DSB-CJ-OD-02831 of 7 June 2020, which dictated the guidelines to continue banking services during the state of alarm and under the easing of the full quarantine measure (“Notice”).
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